Terms of Service

By registering an account at Rocketplay Casino or by using our website in any way, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of them, you should not create an account or use the platform.

These terms form a legally binding agreement between you and Rocketplay Casino. We recommend saving or printing a copy for your records. The terms apply regardless of which device or browser you use to access the site.

We may update these terms from time to time. When we make changes, we will notify registered players by email and update the "Last updated" date at the top of this page. Continuing to use the platform after changes take effect means you accept the updated terms.

To open and use a Rocketplay Casino account, you must be at least 18 years of age. In some jurisdictions the legal gambling age is higher — you are responsible for knowing and following the laws that apply to you.

You must not be a resident of any country where online gambling is prohibited by local law. It is your responsibility to determine whether gambling online is legal in your jurisdiction before playing. Rocketplay Casino does not accept players from certain territories — a current list is available from our support team.

By registering, you confirm that you are acting on your own behalf and not on behalf of another person. You also confirm that you are not a professionally excluded problem gambler, have not been subject to a self-exclusion order, and are not an employee of Rocketplay Casino or a close relative of one.

We reserve the right to request proof of eligibility at any time. Failure to provide satisfactory documentation may result in account suspension and withholding of funds pending investigation.

Each player may hold one account only. Creating multiple accounts — whether to claim multiple bonuses, circumvent a suspension, or for any other reason — is strictly prohibited and will result in permanent closure of all associated accounts and forfeiture of any balances.

You are responsible for keeping your login credentials secure. Never share your password with anyone. Rocketplay Casino will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your authorisation, contact support immediately and change your password.

All personal information you provide must be accurate and up to date. If your details change — such as your address or payment method — update them in your account settings promptly. Providing false information is grounds for immediate account termination.

We reserve the right to close any account at our discretion, with or without advance notice, if we have reason to believe that these terms have been violated. Where funds are legitimately owed, they will be returned after any required investigation.

Before processing your first withdrawal — and at any time we deem necessary — we will ask you to verify your identity. This is a legal requirement under our gaming licence and anti-money laundering obligations, not something we do arbitrarily.

Standard verification requires a government-issued photo ID (passport, national identity card, or driver's licence) and a proof of address dated within the last three months (a utility bill, bank statement, or government letter). Depending on your payment method, we may also request payment verification.

Documents must be clear, unaltered originals. Edited or doctored documents will result in permanent account closure and may be reported to relevant authorities. We process verification requests within 24 hours in most cases.

Withdrawals will be held until verification is complete. This is not a penalty — it is a requirement we cannot bypass. Completing verification as soon as you register is the simplest way to avoid delays when you want to cash out.

You may fund your account using any payment method listed in the Cashier section. The minimum deposit is AU$10. Deposits are credited to your account immediately in most cases — cryptocurrency deposits may take additional time depending on blockchain confirmation speed.

All funds you deposit must be your own. Using funds from illegal sources, third-party accounts, or credit taken out specifically for gambling is prohibited. We monitor deposits for signs of money laundering and report suspicious activity to the appropriate authorities.

Rocketplay Casino does not charge fees on deposits. Your payment provider may apply their own fees — this is beyond our control and is between you and your bank or wallet provider.

We reserve the right to decline or reverse a deposit if we have reason to believe it violates these terms or our licensing conditions.

You may request a withdrawal at any time provided your account is verified, you have no active bonus with unmet wagering requirements attached to your balance, and your withdrawal request meets the minimum amount of AU$30.

The maximum withdrawal per transaction is AU$7,500 for standard payment methods and AU$30,000 for cryptocurrency. These limits are per transaction, not per day — you may submit multiple withdrawal requests.

Withdrawal processing time depends on the method: e-wallets and cryptocurrency are typically processed within 1–24 hours; bank transfers and card refunds take 3–5 business days. All times are from when the casino processes the request — additional processing time by your bank is outside our control.

We reserve the right to conduct additional verification checks before processing large withdrawals. We will never unreasonably delay a legitimate withdrawal. If your withdrawal has been pending for longer than the stated timeframe, contact support immediately.

Winnings derived from bonus funds are subject to wagering requirements as set out in the specific bonus terms. Attempting to withdraw before meeting wagering requirements will result in the bonus portion being removed from your balance.

Bonuses are offered at the discretion of Rocketplay Casino and are subject to individual terms and conditions. The general rules in this section apply to all promotions unless specific bonus terms state otherwise — in which case the specific terms take precedence.

Each bonus offer is intended for one person, one household, one IP address, one device, and one payment method. Attempting to claim the same offer multiple times through any means — including creating new accounts — constitutes bonus abuse and will result in winnings being voided and accounts closed.

Wagering requirements must be met before bonus-derived winnings can be withdrawn. Unless stated otherwise, all games contribute to wagering requirements, but contribution rates vary: slots typically contribute 100%, table games and live casino games contribute at a lower rate. Check individual bonus terms for specifics.

We reserve the right to amend, suspend or cancel any promotion at any time. Where a promotion is cancelled after a player has begun participating, any wagering completed will still count toward meeting existing requirements.

Bonuses have an expiry date. Unused bonus funds and free spins that expire before use are forfeited. The expiry period is specified in each offer's terms.

All games on Rocketplay Casino use certified Random Number Generators (RNGs) to determine outcomes. The RNGs are regularly audited by independent testing bodies to ensure fairness. No player, employee, or third party can influence game outcomes.

Published Return to Player (RTP) percentages are theoretical averages calculated over millions of game rounds. Individual session results will vary. Past results have no bearing on future outcomes.

If a game malfunctions or displays an error, any bets placed during that malfunction are void and will be refunded. We are not liable for losses incurred due to game errors beyond the return of the original stake.

Exploiting software bugs, glitches, or errors to gain an unfair advantage is strictly prohibited. If you discover a bug, you must stop play and report it to support. Players who exploit bugs will have winnings voided and accounts closed.

The following behaviours are strictly prohibited and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities: providing false personal information; opening accounts on behalf of another person; money laundering or using the platform to conceal funds from illegal activity; fraud of any kind including chargeback fraud; using automated software, bots, or scripts to play games or exploit bonuses; colluding with other players; and threatening or abusing our staff.

Chargeback fraud — disputing a legitimate transaction with your bank after knowingly placing bets — is treated as theft. We maintain comprehensive records of all transactions and will contest fraudulent chargebacks. Players who initiate unjustified chargebacks will be permanently banned and may face legal action.

We employ sophisticated fraud detection systems that monitor player behaviour in real time. Unusual patterns — such as withdrawing immediately after claiming a bonus without genuine play, or placing large opposing bets to circumvent wagering requirements — will be investigated. If abuse is confirmed, winnings will be voided.

Rocketplay Casino is committed to responsible gambling. We provide tools to help you stay in control: deposit limits, session time limits, cooling-off periods, and self-exclusion. These tools are available in your account settings and take effect immediately.

Self-exclusion means we will close your account and refuse to reopen it for the duration of the exclusion period. If you self-exclude, you agree not to attempt to open a new account during that period. We will do our best to enforce this, but we are not liable if a self-excluded player opens a new account using false information.

If you think your gambling is becoming a problem, please reach out for help before it escalates. In Australia, Gambling Help Online is available 24 hours a day on 1800 858 858 and at gamblinghelponline.org.au. Lifeline offers general crisis support on 13 11 14. These services are free and confidential.

We may contact you if our responsible gambling monitoring systems flag unusual behaviour — for example, if you are depositing frequently at unusual hours or your session lengths increase significantly. This is not surveillance for its own sake — it is a genuine welfare measure.

All content on the Rocketplay Casino website — including but not limited to text, graphics, logos, game content, software, and the overall look and feel of the site — is owned by or licensed to Rocketplay Casino. You may not copy, reproduce, distribute, modify, or create derivative works from any part of our site without prior written permission.

The game content available through our platform is the intellectual property of the respective game studios. Your access to games is a limited, personal, non-transferable licence for entertainment purposes only.

Any feedback or suggestions you provide to us may be used by Rocketplay Casino without any obligation to compensate you or to keep it confidential, unless you explicitly state otherwise at the time of submission.

Rocketplay Casino provides the platform "as is". While we make every effort to ensure availability and accuracy, we do not guarantee uninterrupted access or that the site will be free from errors at all times. Scheduled maintenance and unplanned outages may occur.

We are not liable for losses arising from technical failures, internet connectivity issues on your end, or circumstances beyond our reasonable control. If you experience a technical issue during a game session, contact support and we will investigate — but we cannot guarantee compensation for losses where the fault lies outside our systems.

Our total liability to you for any claim arising from your use of the platform is limited to the amount you deposited in the 30 days prior to the event giving rise to the claim. We are not liable for indirect, consequential, or speculative losses.

Nothing in these terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded by law.

These terms are governed by the laws of Curaçao. Any disputes arising from your use of Rocketplay Casino that cannot be resolved informally will be subject to the jurisdiction of the courts of Curaçao.

Before escalating any dispute formally, we encourage you to contact our support team first. The majority of issues can be resolved quickly through direct communication. We aim to respond to formal complaints within 5 business days.

If you are dissatisfied with our handling of a complaint, you may escalate to our licensing authority. Details of the relevant regulatory body are available by contacting support.

These terms do not affect any statutory rights you may have as a consumer under the laws of your own country. Nothing in these terms is intended to limit rights that cannot legally be excluded.

If any provision of these terms is found to be unenforceable by a court, the remaining provisions continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Our failure to enforce any right under these terms on a particular occasion does not waive our right to enforce it in the future. These terms represent the entire agreement between you and Rocketplay Casino regarding your use of the platform and supersede any prior agreements.

You may not assign your rights or obligations under these terms to any other party. Rocketplay Casino may assign its rights in connection with a merger, acquisition, or sale of assets, subject to the privacy obligations described in our Privacy Policy.

Questions about these terms? Contact our support team via live chat or email. We will give you a straight answer.