Privacy Policy

Who We Are

Rocketplay Casino operates the website at betrocketplay.com. When this policy refers to "we", "us" or "our", it means Rocketplay Casino and the team responsible for running this platform.

We take privacy seriously — not because a law tells us to, but because we think you deserve to know exactly what happens to your information when you use our site. This policy is written in plain language. If something is unclear, you're welcome to contact us and we'll explain it.

What Information We Collect

When you create an account, we collect your full name, date of birth, email address, residential address, and your chosen currency. This is the minimum required to open a casino account anywhere — it's needed for identity verification and to comply with anti-money laundering regulations.

When you make a deposit or withdrawal, we collect payment details including card numbers (stored in encrypted form), e-wallet identifiers, or cryptocurrency wallet addresses. We never store full card numbers on our servers — payment data is handled through PCI-DSS compliant processors.

We also automatically collect technical information when you visit our site: your IP address, browser type, device model, operating system, pages visited, time spent on each page, and referring URLs. This information is collected via cookies and similar tracking tools.

If you contact our support team, we retain records of that correspondence including any documents you share with us, such as identity verification materials.

Why We Collect It and What We Do With It

Your account information is used to verify your identity, process transactions, apply bonuses, and comply with our licensing obligations. Without this data, we simply cannot operate a licensed casino.

Payment information is used solely to process your deposits and withdrawals. We do not sell, rent or share your financial data with any third party for commercial purposes.

Technical and behavioural data helps us understand how players use the site so we can improve it. It also helps us detect fraud, prevent money laundering, and identify problem gambling behaviour early so we can intervene.

We may use your email address to send you transaction confirmations, security alerts, and — if you've opted in — promotional offers. You can unsubscribe from marketing emails at any time via the link in any email we send.

We do not use your data to make fully automated decisions that significantly affect you without any human involvement.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and analyse site traffic. There are three categories of cookies we use: strictly necessary cookies (required for the site to function), functional cookies (which remember your settings), and analytics cookies (which help us understand usage patterns).

Strictly necessary cookies cannot be disabled — without them, the site won't work. All other cookies can be managed through your browser settings or our cookie consent tool when you first visit the site.

We use Google Analytics to understand aggregate traffic patterns. This data is anonymised and we do not share individual user data with Google beyond what their Analytics tool requires to function. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We do not use cookies to serve third-party advertising. You will not be retargeted by Rocketplay ads across other websites based on your activity on our site.

Who We Share Your Data With

We share your information only when necessary and only with trusted parties. Our payment processors receive the data required to process your transactions. Our identity verification partners receive the documents you submit for KYC. Our hosting and cloud infrastructure providers store data on our behalf under strict data processing agreements.

We may share data with regulatory authorities, law enforcement agencies, or courts if we are legally required to do so. We will notify you if this happens unless we are legally prohibited from doing so.

We do not sell your personal data. We do not share your personal data with advertisers, data brokers, or any third party for their own marketing purposes.

If Rocketplay Casino is acquired by or merged with another company, your data may be transferred as part of that transaction. In such a case, we will notify you via email and provide options regarding your data before any transfer takes place.

How Long We Keep Your Data

We retain your account data for as long as your account is active. If you close your account, we are required by our gaming licence and applicable anti-money laundering laws to retain certain records for a minimum of five years after account closure. This is not optional — it is a legal obligation.

Support correspondence is kept for three years. Analytics data is retained in aggregated, anonymised form and is not linked back to individual users after 26 months.

After the required retention periods have passed, your data is securely deleted or permanently anonymised.

How We Protect Your Data

All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher (the technology behind the padlock icon in your browser). Sensitive data stored on our servers — including passwords and payment details — is encrypted at rest using industry-standard algorithms.

Access to player data within our organisation is restricted on a need-to-know basis. Staff who handle personal data receive regular training on data protection. We conduct periodic security audits and penetration tests.

Despite these measures, no internet transmission or electronic storage is 100% secure. If a data breach occurs that is likely to affect your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of it.

Your Rights Over Your Data

You have the right to access the personal data we hold about you. You can request a copy of your data by contacting our support team — we will respond within 30 days.

You have the right to correct inaccurate data. If anything we hold about you is wrong, let us know and we will fix it promptly.

You have the right to request deletion of your data. We will honour this request where we are not legally required to retain the data. Some data — such as transaction records — must be kept for compliance reasons and cannot be deleted on request.

You have the right to object to processing of your data for marketing purposes. You can do this by unsubscribing from emails or contacting support.

You have the right to data portability — to receive your data in a structured, commonly used format.

These rights apply regardless of where you are located. Australian players are additionally protected by the Privacy Act 1988 and the Australian Privacy Principles.

Children and Minors

Rocketplay Casino is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that we have inadvertently collected data from a minor, we will delete it immediately and close the associated account.

If you believe a minor has created an account with us, please contact support immediately so we can investigate.

Third-Party Links

Our website may contain links to third-party sites — for example, game providers or payment processors. Once you click through to a third-party site, this privacy policy no longer applies. We recommend reading the privacy policy of any site you visit.

We are not responsible for the privacy practices of third-party websites, even if we link to them.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continuing to use Rocketplay Casino after a policy update constitutes acceptance of the updated terms.

How to Contact Us

If you have any questions about this policy, want to exercise your data rights, or have a complaint about how we handle your information, please contact our support team via live chat on the website or by email. We aim to respond to all privacy-related enquiries within 5 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with a relevant supervisory authority. In Australia, this is the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.